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Accessibility Statement

Skin Clinic Labs is committed to providing an inclusive and accessible online experience for all users, including people with disabilities. Our goal is to ensure that everyone can browse, shop, and interact with our website comfortably and independently.

We strive to follow best practices aligned with:

  • Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
  • Americans with Disabilities Act (ADA)
  • European Accessibility Act (EAA) (where applicable)

Accessibility is an ongoing effort, and we continually evaluate and improve our website to support users with diverse needs.

Accessibility Tools & Features

To help visitors customize their browsing experience, our website includes an Accessibility Menu, which can be opened by clicking the accessibility icon or pressing CTRL + X.

One-Click Accessibility Profiles

These preset profiles make quick adjustments based on common accessibility needs:

  • Epileptic safe: Reduces flashing or animated content.
  • Vision impaired: Increases text size, contrast, and visual clarity.
  • Cognitive focus: Simplifies layout and highlights key elements.
  • ADHD friendly: Lowers distractions and reduces motion on the page.
  • Motor impaired: Enhances keyboard accessibility and simplifies interactions.
  • Color blindness: Applies supportive color filters for clearer differentiation.

Text & Display Adjustments

Visitors can control how text and visual content appears:

  • Bigger text
  • Text spacing
  • Line height
  • Text alignment
  • Bigger cursor
  • Dyslexia-friendly font
  • Image tooltips
  • Hide images
  • Pause animations

Color Adjustments

Tools that support visibility and contrast preferences:

  • Invert colors
  • Adjust brightness, contrast, and saturation
  • Apply color filters (grayscale, red/green, blue/yellow, green/red)

Navigation & Reading Support

Features designed to help with reading and orientation:

  • Reading line & reading mask
  • Highlight links
  • Read page (text-to-speech)
  • Page structure mode
  • Full keyboard navigation support

Widget Controls & Layout

Users may also customize how the Accessibility Menu itself appears:

  • Large widget mode
  • Multilingual menu
  • Move widget (left/right)
  • Hide widget
  • Reset settings: Restore all accessibility preferences to default

Technical Approach

Our website is built using modern technologies that support accessibility, including:

  • Semantic HTML
  • WAI-ARIA attributes
  • CSS for layout and visual styling
  • JavaScript for interactive components

These technologies help ensure compatibility with:

  • Major browsers (Chrome, Safari, Firefox, Edge)
  • Assistive tools such as JAWS, NVDA, VoiceOver
  • Keyboard navigation and a variety of devices

Ongoing Improvements

We regularly:

  • Review content and code updates
  • Conduct automated and manual accessibility tests
  • Monitor accessibility guidelines and regulatory updates
  • Address newly discovered accessibility issues
  • Maintain an ongoing improvement plan

Accessibility is not a one-time project — it's a continuous commitment.

Limitations & Third-Party Content

Despite our efforts, some parts of the site may not be fully accessible:

  • Third-party integrations (apps, embedded widgets, reviews, videos)
  • User-generated content
  • Legacy media or older page templates
  • External services beyond our control

If you experience any barriers, we will make reasonable efforts to provide accessible alternatives upon request.

Feedback & Contact Information

We welcome your feedback on the accessibility of our website.

If you encounter an accessibility issue or have suggestions, please contact us:

Email: support@cryoconcepts.com

Phone: (855) 355-2796

Address: 1100 Conroy Place, 18040 Easton Pennsylvania, United States

Where does Skin Clinic Labs ship?

We currently ship only within the United States.

Do you ship internationally?

No, we do not offer international shipping at this time.

Which U.S. locations do you not ship to?

We do not ship to Alaska, Hawaii, or Puerto Rico.

Return and Refund

Skin Clinic Labs wants you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with our policy, provided the item meets the return eligibility requirements and the request is made within the specified return period.
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What is your return window?

Returns are accepted within 30 days of purchase if the item is unused and in original packaging.

Retail Purchases

We only process returns for items purchased directly from SkinClinicLabs.com.

Return Eligibility

Items may be returned within 30 days of purchase if they are unused and in original packaging.

Exchanges

Exchanges are available for items that arrive damaged, defective, or incorrect.

Condition for Returns

Returned products must be in the same condition received with all packaging, tags, and accessories included.

Return Shipping Costs

Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

Email Support

Have a question?

Send us your enquiry, and our support team will respond within 1 business day.

Email: support@cryoconcepts.com

Phone Support

Speak directly with our support team during the hours below:

Customer Support: +1 (855) 355-2796

Monday – Friday: 8:00 AM – 5:00 PM (US Eastern Time)

Business Information

Legal Business Name: CryoConcepts LP
Trading / Store Name: Skin Clinic Labs
Business Registration Number: 27-3574736
Registered Location: Pennsylvania, United States

Business Address

1100 Conroy Place
Easton, PA 18040
United States

Faqs

Frequently Asked Questions

How can I return an item?

You can request a return by contacting support@cryoconcepts.com
with your order number and reason for the return.

Do I have to pay for return shipping?

Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

When will I receive my refund for a returned item?

Approved refunds are typically processed within 5–10 business days to the original payment method.

How long does delivery take?

Orders usually arrive within 4–9 business days, including 1–2 days processing and 3–7 days shipping.

Where do you ship?

We currently ship only within the United States, excluding Alaska, Hawaii, and Puerto Rico.

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