Product & Brand Info
About Our Products & Brand
Skin Clinic Labs is a U.S.-based skincare brand developed under CryoConcepts LP, a company with extensive experience in professional cryotherapy and skin treatment technologies.
Brand Ownership
- We are the original brand owner of all products sold on this website
- All products are designed and developed under our brand
Product Authenticity
We guarantee that:
- All products sold are 100% authentic
- Products are new, unused, and accurately described
- No counterfeit or imitation products are sold
Product Standards
Our products are developed based on:
- Clinical experience
- Industry standards in skincare and cryotherapy
Where applicable, certain products may be FDA-cleared.
We recommend referring to individual product pages for detailed regulatory information.
Sales Channels
In addition to our website, our products may also be available through:
- Amazon
- Walmart
Products purchased through third-party retailers must follow their respective policies.
Customer Transparency
We are committed to:
- Providing accurate product descriptions
- Clear usage instructions
- Honest marketing claims
If you have any questions about our products, please contact:
Return and Refund
Returns are accepted within 30 days of purchase if the item is unused and in original packaging.
We only process returns for items purchased directly from SkinClinicLabs.com.
Items may be returned within 30 days of purchase if they are unused and in original packaging.
Exchanges are available for items that arrive damaged, defective, or incorrect.
Returned products must be in the same condition received with all packaging, tags, and accessories included.
Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.
Faqs
Frequently Asked Questions
How can I return an item?
You can request a return by contacting support@cryoconcepts.com
with your order number and reason for the return.
Do I have to pay for return shipping?
Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.
When will I receive my refund for a returned item?
Approved refunds are typically processed within 5–10 business days to the original payment method.
How long does delivery take?
Orders usually arrive within 4–9 business days, including 1–2 days processing and 3–7 days shipping.
Where do you ship?
We currently ship only within the United States, excluding Alaska, Hawaii, and Puerto Rico.
