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At Skin Clinic Labs, we are committed to providing reliable customer support and ensuring you have a smooth experience when shopping with us. If you have questions about an order, shipping, returns, or general product information, our support team is here to assist you.

Before contacting us, we recommend reviewing our Frequently Asked Questions (FAQs) page, where many common questions are already answered.

If you still need assistance, please contact our support team using one of the options below.

We want to hear from you!

Customer Support

For inquiries regarding orders, shipping, returns, or refunds, you can reach us through the following channels:

Email: support@[domain].com
Phone: +1 (855) 355-2796
Contact Form: Contact Us

Return and Refund Policy

Skin Clinic Labs wants you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with our policy, provided the item meets the return eligibility requirements and the request is made within the specified return period.
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Where do you ship?

We currently ship only within the United States, excluding Alaska, Hawaii, and Puerto Rico.

Do I have to pay for return shipping?

Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

Exchange Request Time

Customers must report damaged or incorrect items within 7 days of delivery

Exchanges

Exchanges are available for items that arrive damaged, defective, or incorrect.

Return Request

To start a return, contact support@cryoconcepts.com with your order number and reason for return.

Non-Returnable Items

Opened, used, personalized, perishable, or hazardous material products cannot be returned.

Business information

Legal Business Name: CryoConcepts LP
Trading / Store Name: Skin Clinic Labs
Business Registration Number: 27-3574736
Country & State of Registration: United States, Pennsylvania
Business Address: 1100 Conroy Place, Easton, PA 18040