Track your order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
You can track your package directly on the carrier’s website using the link provided in the email.
If you did not receive your tracking information or need further assistance, please contact our support team:
Email: support@cryoconcepts.com
Phone: +1 (855) 355-2796
Return and Refund
Returns are accepted within 30 days of purchase if the item is unused and in original packaging.
We only process returns for items purchased directly from SkinClinicLabs.com.
Items may be returned within 30 days of purchase if they are unused and in original packaging.
Exchanges are available for items that arrive damaged, defective, or incorrect.
Returned products must be in the same condition received with all packaging, tags, and accessories included.
Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.
Faqs
Frequently Asked Questions
How can I return an item?
You can request a return by contacting support@cryoconcepts.com
with your order number and reason for the return.
Do I have to pay for return shipping?
Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.
When will I receive my refund for a returned item?
Approved refunds are typically processed within 5–10 business days to the original payment method.
How long does delivery take?
Orders usually arrive within 4–9 business days, including 1–2 days processing and 3–7 days shipping.
Where do you ship?
We currently ship only within the United States, excluding Alaska, Hawaii, and Puerto Rico.
