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Refund policy

1. Return Eligibility

We want you to feel confident shopping with Skin Clinic Labs.

You may request a return or refund for products purchased directly from SkinClinicLabs.com.

To qualify for a return, items must:

  • Be unused

  • Be in the same condition you received them

  • Be in the original packaging

  • Include all tags, inserts, and accessories

Returns are accepted within 30 days of purchase.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products

  • Perishable goods

  • Personalized items

  • Products not purchased directly from our website

  • Certain hazardous material products, including:

    • Skin Clinic FREEZE'n Clear Advanced Wart Remover

    • Skin Tag Remover

    • The Ultimate Skin Tag Remover

Due to hazardous material restrictions, these items cannot be returned, but refunds may be approved if the item arrives damaged or defective.

3. Products Purchased From Retailers

We can only process refunds for products purchased directly from SkinClinicLabs.com.

If you purchased from an authorized retailer, please contact that retailer and follow their return policy.

4. Exchanges

Exchanges are available for items that arrive:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 7 days of delivery to request an exchange.

5. How to Start a Return

To request a return or refund, contact us at:

support@cryoconcepts.com

or submit a request through the Contact Page.

Please include the following information:

  • Order number

  • Reason for return

  • Photos of the item (if damaged, defective, or incorrect)

Once your request has been reviewed and approved, we will provide return instructions and the return address.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was damaged,

  • The item was defective, or

  • We sent the wrong product.

Original shipping and handling fees may not be refundable unless required by law or due to a company error.

7. Refund Processing

Refunds are issued to the original payment method.

After the return request is reviewed and approved, refunds are typically processed within:

5–10 business days

Processing time may vary depending on the payment provider.

8. Lost or Damaged Returns

Skin Clinic Labs is not responsible for items that are lost or damaged during return shipping. We recommend using a trackable shipping service when returning items.

9. Policy Updates

Skin Clinic Labs reserves the right to update or modify this policy at any time. Updates will be posted on this page.