Warranty Policy
At Skin Clinic Labs, we stand behind the quality of our products and are committed to customer satisfaction.
Warranty Coverage
We offer a warranty covering manufacturing defects and product malfunctions for the functional lifetime of the product.
This warranty applies to:
- Defective products
- Faulty materials or components
What is Not Covered
This warranty does not cover:
- Misuse or abuse of the product
- Improper handling or storage
- Normal wear and tear
Eligibility
- This warranty applies only to products purchased directly from SkinClinicLabs.com
- Products purchased from third-party retailers (e.g., Amazon, Walmart) must be handled through those platforms
Warranty Claims Requirements
To submit a claim, customers must provide:
- Order number
- Lot number (found on packaging)
- Photos of the defective product
- Description of the issue
How to Submit a Claim
You can contact us via:
- Email: support@cryoconcepts.com
- Phone: +1 (855) 355-2796
Resolution
If your claim is approved, we will offer one of the following:
- Replacement product
- Refund (depending on the situation)
Geographic Scope
This warranty is valid only within the United States.
Return and Refund
Returns are accepted within 30 days of purchase if the item is unused and in original packaging.
We only process returns for items purchased directly from SkinClinicLabs.com.
Items may be returned within 30 days of purchase if they are unused and in original packaging.
Exchanges are available for items that arrive damaged, defective, or incorrect.
Returned products must be in the same condition received with all packaging, tags, and accessories included.
Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.
Faqs
Frequently Asked Questions
How can I return an item?
You can request a return by contacting support@cryoconcepts.com
with your order number and reason for the return.
Do I have to pay for return shipping?
Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.
When will I receive my refund for a returned item?
Approved refunds are typically processed within 5–10 business days to the original payment method.
How long does delivery take?
Orders usually arrive within 4–9 business days, including 1–2 days processing and 3–7 days shipping.
Where do you ship?
We currently ship only within the United States, excluding Alaska, Hawaii, and Puerto Rico.
