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FAQs

Find clear, reliable answers to the most common inquiries regarding our products, shipping policies and more. 

If you can't find the information you need here, please don't hesitate to reach out to our dedicated Customer Support team—we are here to ensure you have a safe and successful experience with your treatment.

Frequently Asked Questions

Shipping & Returns

Do you ship overseas?

At this time, Skin Clinic Labs only ships within the USA. Please note that we currently does not ship orders to Alaska, Hawaii, and Puerto Rico.

How long will it take to get my order?

Delivery times are estimates and may vary depending on carrier operations and destination. You should expect to receive your order in 4–9 business days (1–2 handling + 3–7 transit).

What shipping carriers do you use?

SkinClinicLabs.com uses USPS, FedEx, and UPS.

Wart Remover

What types of warts can I treat with Skin Clinic FREEZE ‘n CLEAR™?

You can treat two types of warts: Common warts (Verruca Vulgaris) and Plantar Warts (Verruca Plantaris). Common warts are small, grainy skin growths that occur most often on your fingers or hands. Rough to the touch, common warts also often feature a pattern of tiny black dots, which are small, clotted blood vessels. Common warts are caused by exposure to the Human Papillomavirus (HPV) and can take up to 6 months to appear after exposure to the virus. Plantar warts are small growths that usually appear on the heels or other weight-bearing areas of your feet. This pressure may also cause plantar warts to grow inward beneath a hard, thick layer of skin (callus). Plantar warts are also caused by HPV. The virus enters your body through tiny cuts, breaks or other weak spots on the bottom of your feet.

How cold does the applicator bud get?

The applicator bud reaches a maximum temperature of -55°C (-67°F).

What is the best technique to ensure the applicator bud reaches the coldest temperature?

Hold the canister upright, as shown in the instructions, and press the actuator (plastic top) for 3 seconds. Remove the actuator & bud and hold in a downward position for 15 seconds before applying it to the wart.

How many warts can you treat with one applicator bud?

We recommend using a new applicator for each wart to prevent reinfection of the treatment site.

Can I reuse the applicator bud?

No. Do not use a used applicator bud to treat another person due to the potential for cross-contamination.

How many treatments will it take to resolve a wart?

Many warts resolve after one treatment, however more difficult warts may be treated up to 4 times spaced 2 weeks apart.

What is the shelf life of Skin Clinic FREEZE ‘n CLEAR™?

The shelf life is 3 years from the date of manufacture.

How should I store the Skin Clinic FREEZE ‘n CLEAR™?

You should store Skin Clinic Freeze ‘n Clear at room temperature, away from direct sunlight or heat source and out of reach of children.

Skin Tag Remover

Is it safe to use?

Yes! It’s FDA-cleared with a safety-first design—just follow the instructions.

How cold does the treatment applicator get?

The applicator tip reaches a maximum temperature of -67℉ (-55℃).

What’s the best way to make sure it reaches the coldest temperature?

Hold your canister upright (see your instructions) and press the plastic top (the actuator) down all the way for 3-5 seconds. Remove that top and the applicator and hold it downward for 15 seconds before you apply it to your skin tag.

How many skin tags can I treat with one applicator tip?

We recommend that you use a new applicator tip for each tag.

Can I reuse the applicator tip?

Use a new applicator tip for each skin tag treatment.

How many treatments will it take to treat my skin tag?

If you follow the instructions, most skin tags will fall after 1 to 4 treatments spaced two weeks apart.

What’s the shelf life of Skin Clinic’s Freeze ‘n Clear™ Skin Tag Remover?

The shelf life of our kit is good for 3 years from the date of manufacture.

How should I store Skin Clinic’s Freeze ‘n Clear™ Skin Tag Remover?

Keep your kit stored at room temperature, away from the reach of children, and out of the way of direct sunlight or other heat sources.

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